YOUR GUIDE TO ALL THINGS PRIVIA VIRTUAL VISIT!

Workflow

Patient Guides

• athenaOne Workflow: Enhanced Self Check-in - guide on how patient will complete enhanced self check-in

• athenaOne Workflow: Virtual Visit Patient Workflow  Start-to-finish guide on the patient virtual visit workflow

• Patient Troubleshooting Decision Tree

Care Center Guides 

• athenaOne Workflow: Virtual Visit Front Desk Workflow Start to finish guide on how to complete check-in for virtual visit

• athenaOne Workflow: Virtual Visit Provider Workflow  Start-to-finish guide on the provider virtual visit workflow

• athenaOne Workflow: Virtual Visit Patient Insurance Workflow  How to update an insurance package for virtual visits 

• athenaOne Workflow: Virtual Visit Scheduling Workflow This guide will walk you through how to best convert existing office appointments to virtual visit appointments 

Workflow Videos

• athenaOne Virtual Visit Overview

• Privia Virtual Clinic Queue - Updated Check-In Process (web version)

Billing and Coding

• Telehealth Workbook: This workbook reviews every telehealth CPT code by payer, by market, and provides guidance on coding and billing requirements (Updated weekly)

• Telehealth Coding Reference Document 

Clinical 

Opportunity for Increased Patient Access While Increasing Revenue

• Medicare Annual Wellness Visits (last modified 5/20/2020)

Technology 

• Virtual Visits - IT Requirements for Providers